Artificial Intelligence Use
Last updated: August 2026
At Anyplace Costa Rica we use artificial intelligence (AI) tools to enhance our visitors' experience and facilitate access to information about our tourism services, transfers, tours, and other available experiences.
This policy transparently explains how we use these technologies, their limitations, and how information provided during their use may be processed.
1. Artificial Intelligence Virtual Assistant
Our website may offer an artificial intelligence-based virtual assistant to answer questions, provide information about our services, and assist the user during the planning of their experience in Costa Rica.
By using the assistant, the user is interacting with an automated artificial intelligence system and not necessarily with a person.
When necessary, the user may be directed to our customer service channels to receive human assistance.
2. Purpose of AI Use
Artificial intelligence may be used to:
- answer general inquiries;
- provide information about tours, transfers, and other services;
- help identify services that may fit the needs expressed by the user;
- facilitate navigation and use of the website;
- provide assistance during the inquiry or booking process;
- translate or adapt information to facilitate communication with our visitors.
The use of these tools aims to improve customer service and does not replace confirmations issued by our booking systems, payment systems, or our authorized personnel.
3. Processing of Conversations
To generate the assistant's responses, message content may be sent to and temporarily processed by external technology providers specialized in artificial intelligence, such as OpenAI or other providers we may use.
Information is transmitted only to the extent necessary to process the inquiry and generate a response.
Information processing directly performed by such providers may also be subject to their respective policies, terms, and security measures.
When using business services or APIs from artificial intelligence providers, we will strive to use configurations that reduce unnecessary data collection, usage, and retention.
4. Personal Data
Users do not need to provide sensitive personal information to make general inquiries to the assistant.
However, during a conversation, the user might voluntarily provide information such as:
- name;
- email;
- phone number or WhatsApp;
- travel dates;
- number of passengers;
- accommodation place;
- pickup location or destination;
- preferences related to a service;
- information necessary to request a booking or service.
When this information is necessary to handle a request, it may be used to manage the inquiry, provide the requested service, or facilitate the booking process, in accordance with our Privacy Policy.
5. Information that Must Not be Shared
For security reasons, we recommend not providing confidential or sensitive information through the assistant unless necessary to receive our services. In particular, the following must not be sent via the chatbot:
- passwords;
- full credit or debit card numbers;
- CVV/CVC codes;
- banking credentials;
- authentication codes;
- full personal documents, unless expressly necessary and an authorized medium is used to receive them;
- medical information or other sensitive information not necessary to provide the service.
Payments must only be made through the secure payment mechanisms specifically enabled on our website.
6. External Artificial Intelligence Providers
Anyplace Costa Rica may use services provided by third parties to operate certain artificial intelligence functions.
These providers may technically process the information necessary to generate a response.
When we use the OpenAI API, data sent via the API is not used by OpenAI to train their models by default, unless the corresponding account holder expressly chooses to share it for that purpose.
Processing policies and technical retention periods may vary depending on the provider, service, and configuration used.
7. Limitations of Artificial Intelligence
Artificial intelligence systems generate responses automatically and, although we strive to provide useful and up-to-date information, they may produce incorrect, incomplete, outdated responses, or incorrectly interpret a request.
For this reason, the responses provided by the assistant are for informational purposes.
The availability, price, schedule, itinerary, terms, booking, or final contracting of a service will be what appears in our official systems or is expressly confirmed by Anyplace Costa Rica.
A response generated by the virtual assistant does not by itself constitute a confirmation of booking, payment, or availability.
8. Automated Decisions
Our artificial intelligence assistant can help the user find information or services, but is not designed to make decisions that produce legal or similarly significant effects on a person without the intervention of corresponding systems and procedures.
Bookings, payments, cancellations, refunds, and other commercial operations are subject to the applicable service terms and their corresponding confirmation.
9. Human Assistance
The user may choose to communicate directly with our team when needing to confirm information, make a specific inquiry, or prefer not to use the artificial intelligence assistant.
The available contact channels are published on our website.
10. Privacy and Data Protection
The processing of personal data related to our artificial intelligence tools is conducted in accordance with our Privacy Policy and applicable personal data protection legislation.
We strive to apply data minimization principles, using only the information reasonably necessary to provide the requested functionality or service.
For more information on the collection, usage, retention, and protection of personal data, please consult our Privacy Policy.
11. Changes to this Policy
Artificial intelligence technologies and their regulation continuously evolve. For this reason, we may update this Artificial Intelligence Use Policy when our tools, providers, practices, or applicable legal obligations change.
The current version will be permanently available on this page and will indicate its date of last update.